I have had great success with a training program on CD using the E-Book Compiler. They are set to not allow printing or copying. Recently I have one customer who keeps getting the message pop up about copying not being allowed when he is not touching anything.
Has anyone else run into this?
Posted on: 4:45 pm on March 18, 2006
EBookCompiler
He may be running some other software that hooks on to, and interferes with the clipboard (maybe some kind of clipboard utility) This might be the cause?
Posted on: 7:55 pm on March 18, 2006
Autonerdz
Thanks Sunil,
I have asked him to look at the Windows task manager to see what's running. Maybe he has a bad Print Screen button on the keyboard for all I know.
Might also be some virus or spyware trying to exploit the Windows clipboard.
This is a first for a rather large group using these CDs. I'll let you know if we figure it out. If you think of anything else, let me know please.
Posted on: 8:24 pm on March 18, 2006
Storyman
Tom,
How about sending the customer a short of list of steps to take to determine if the problem can be duplicated outside of the ebook?
Also, be sure to have them perform the operation within IE. The issue might be isolated to IE.
Posted on: 9:37 pm on March 18, 2006
bakjanos
I also have this "problem" frequently. I cannot identify the program exactly, but if a specified program is running, the ebook gives the error message. Maybe it is Photoshop, or CorelDraw or Dreamweaver, or another program I use frequently.
Posted on: 4:55 am on March 22, 2006
Storyman
Does Dreamweaver have IE as the default browser display? Switch the default to FireFox and disable IE in the browser option. Reboot and see if that changes anything.
Posted on: 6:52 am on March 22, 2006
Autonerdz
My customer seems to have cleared up the problem with a virus scan, defrag,offline content clear,disc cleanup etc
Nothing else showed up and he doesn't know what the actual source of the problem was but is pleased that he can now watch the training CDs with no problems.
Weird.
Posted on: 2:47 pm on March 22, 2006
Storyman
Tom,
Sure sounds like a virus of some sort. This is a little OT, but along the same lines. Several friends have phoned in the past two weeks because when they try to print they get an error message. I suspect a virus or malware, but haven't seen anything on the net about it. In every case they removed/reinstalled the printer files and the printer worked. Strange to have a sudden cluster of printing error messages.
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