XP Service Pack 2

I just received this message from a customer:

Total Resale isn't working for users of XP SP2. They get the errorres://shdoclc/syntax.htm#e-book://.

Has anyone else experienced problems with SP2?
Does anyone know of a  fix to the problem my
customer has described?

Many thanks,

Michael

http://BizzyDays.com

This doesn't look like a URL that would be used internally in any version of our software.  We don't use the res:// protocol at all (and never have), and we don't register our own pluggable protocol (which is what the bit beginning with e-book:// ) looks like it might be.

(Side note, I believe in Internet Explorer's terminology, protocols are the things which begin URLs, e.g. http:// https:// ftp:// news:// file:// - and pluggable protocols are similar things, supported by additional software, which provide content via different delivery methods).

My understanding of your Total Resale package is you have a master ebook, made using our software, which then allows the customer to download various "other-additional" ebooks and programs.  These "other-additional" ebooks and programs include PDFs, ebook EXEs (some made using our compiler, some made using other compilers, etc.), and various other downloads and things too.

My *guess* is that the error you have reported must relate to one of the various "other-additional"  ebooks and/or things.  

My *guess* based on the information that you have already provided in terms of the error message, is that this message is not coming from our software.

My suggestion for you, to find out if this is the case, is:

1. To get your customer to explain the exact steps that he/she is doing before they get the error,

and 2. To also get them to send screenshots of what the customer is doing (by hitting PrintScreen and then pasting it an email).

Regarding the general issue of XP SP2:

I have received a number of emails asking if there are any known problems with our compiler and XP SP2.  One thing that some of these emails have cited, is that they say they have had and/or suspect, problems with whatever non-Answers 2000 software (i.e. not our compiler) they are using.  

you can find a solution to your problem at

http://www.annoyances.org/exec/forum/winxp/t1096570793

and

http://www.mydigitaldispatch.com/other_items/ebook_messiah/

greetings

Thanks ...

I also have created a tool which solves the
res://shdoclc/syntax.htm#e-book://problem with
one click.
You can read about the details atwww.imopartners.com/ebookfix

greetings

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Quote: from RichardProsser on 11:22 am on May 18, 2005[br]Has this problem been fixed yet? Apparently there is a patch for EbookCreator (seehttp://www.ebookupdater.com)but I would prefer to use the Activ version.

Thanks ...

Richard Prosser

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You indicate that Activ has compatibility issues with XP service pack 2. Sunil's posting suggest that the source of the conflict is caused by other software.

Have you established that Activ is the source of the problem? Have you created an ebook independent of any other plug-ins/add-ons to establish that Activ is the problem?

If you have established it as a problem the rest of us appreciate knowing what you've found.

This is Michael Hopkins here -- the one who started this thread when the problem first began to raise it's ugly head

I just want to confirm Sunil's last post.

It later transpired that the problem was indeed with an ebook within the Total Resale package and not the package itself. All my ebooks created with Activ have continued to work fine since the introduction of SP2.

For what it's worth, I've started giving away this little application to any users who experience a problem with their ebooks:
http://www.bizzydays-ebooks.com/downloads/FixEbooksTR.exe

It just needs to run in the background while the user is reading the ebook that's causing the problem. You can re-brand it with your own details and pass it on to others if you wish.

All the best,

When I upgraded my own Machine to XP SP2 a number of my eBooks did not run propery. Eventually I found a piece of software that solves the problem & it's free too - you can get a copy here ...

http://www.whitedovebooks.co.uk/affiliates/XP-service-pack-2.htm

Best Wishes